FAQs

What is the square unit of the diameter to the universe? O.K. we give up. But most likely an answer either lies below or in the Customer Service Center tab and see PRODUCTS & SERVICES.

If you prefer to speak with an actual person, please call us during normal business hours and we will do our best to help you.

  1. At what resolution should I save my photos and graphics?
  2. Do you have any guides on how to prepare files?
  3. Does Compucolor have any samples you can send me?
  4. How do I go about getting an estimate from you?
  5. How long does it take for you to complete my order?
  6. Is there an order form I can download and just fax or email in?
  7. Is white considered a printing color?
  8. Tips on how to save your design files
  9. What are your prices?
  10. What does Gang Run mean?
  11. What file format should I use when submitting my electronic document for printing?
  12. What is a "proof"?
  13. What is the Pantone Matching System?
  14. What type of paper do you usually carry?
  15. Why do the printed colors look different from the colors on my screen?
  1. At what resolution should I save my photos and graphics?

    Resolution should be set to 300 dpi.

    Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

    Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.


  2. Click link above for the latest in Compucolor Prepress Manuals and software support.


  3. By clicking the above link or visiting the CONTACT US page (The 2nd selection on the drop down menu located at the bottom of this page) you can fill out the form and request a Compucolor Client Sample Package.

  4. Well, since you are here, we would suggest you use our online estimate request form. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call and talk with one of our customer service representatives.

  5. How long does it take for you to complete my order?

    Your order will normally be ready to be picked up or shipped within 24-72 hours from submission of properly created files. No orders carry a guaranteed pick-up or delivery time.If you are picking up please call 516-358-0000x0 to confirm if it is ready.


  6. Even though we recommend ordering online, which is much more expedient in terms of processing your order, we have provided a PDF order form with instructions. Just click on the Question above this paragraph and it will download onto your system.

  7. Is white considered a printing color?

    Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

  8. Tips on how to save your design files

    Make them print ready and acceptable for us to print.

    COREL DRAW:
    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    FREEHAND:
    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF

    PAGEMAKER:
    Saving your PageMaker file as an EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format and
    Binary

    PUBLISHER:
    You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

  9. What are your prices? Click above for Gang Run Prices. Prices vary depending on the size, color, quanity, and paper quality your particular job. However, the most common types of jobs pricing sheet is available in PDF Format. If this does not meet your specifications then request an Estimate online and one of our representatives will get back to you as soon as possible.

  10. What does Gang Run mean?
    Gang Run means that there is more than your job on the sheet of paper when it goes to press. Your job will be run with other jobs on the same sheets of paper. This is one of the reasons our rates are so low and a quicker turnaround time for jobs. There may be slight color variance from time to time.

  11. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

  12. What is a "proof"?

    Compucolor can furnish 2 types of proofs upon request before your job goes to press.

    We can send you either a PDF proof or a printed proof from one of our Imation Proof Stations.

    A proof will assure you of the content, layout, size and typeface is accurate before going to press.

    If you want a proof remember to request one when ordering and also be aware that your job will be on hold until we recieve confirmation from you okaying the proof.

  13. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.


  14. Click above link for a comprehensive list of our paper stock inventory provided for you in PDF format.

  15. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.